HOTEL OR ENTITYMercure Bolton Last Drop Village Hotel and Spa
City
Greater Manchester
State
North West (England)
Country
United Kingdom
The Mercure Bolton Last Drop Village Hotel and Spa is steeped in history. Surrounded by a quaint village, the hotel enjoys breathtaking views of the West Pennine Moors.
We are currently recruiting for casual chefs to work over our busy festive period on christmas parties and buffets
Duties include: • Ensure that a high standard of preparations and presentation is achieved before any dish leaves the kitchen. •Make sure and checks that all mis-en-place is up to date and liaise with other sections with their mis-en-place and wastage. •Check kitchen beverage stock and control on a daily basis. •Oversees staff on the section, training on the job, and ensure that the section runs smoothly and efficiently. •Delegate staff in their duties and keep up standards in health, safety and hygiene. •Is generally alert for opportunities to improve the profitability of the section. •Reports and defective machinery or equipment immediately to the Head Chef •Be constantly aware of new ideas and create new dishes in the F & B outlets. •Ensure that all food items are date stamped. •Maintain a high standard of discipline to reduce waste and accidents. Report all faults, errors, complaints and compliments to the Senior Chef on duty. •To adhere to all the company's procedure on health, safety and hygiene. •To attend any internal or external courses that management may deem beneficial. •To be alive to new ideas and systems which could benefit the department of hotel •Attend departmental meetings.
Spotlight on Personality; - Guest orientated and service minded. - Proactive and Decisive. - Ability to remain calm whilst working under pressure. - Good Financial Management. - Good level of spoken English. - Excellent interpersonal skills. - Listening and communication skills. - Thorough and well organised. - Attention to detail and quality.
MERCURE AND ITS PEOPLE
Hotels with individuality, passion for serviceand committed to quality and guest satisfaction.
Join a team of warm and friendly professionalswho will share their love for hospitality.
On The Beach is the UK’s fastest growing independent online travel. We are currently recruiting for Casual Customer Sales Administrators to join us at our Contact Centre in Cheadle. We
are looking for individuals who are target driven, computer literate with strong numerical skills. You must enjoy working as part of a team and individually, whilst maintaining a customer focus.
Key Responsibilities:
Identify customers needs through effective questioning and identify sales opportunities by selecting appropriate products to match the customers requirements.
Handling customer enquiries,bookings and payments in a professional manner.
Offering excellent sales and customer service by dealing with complaints in a calm and diplomatic way.
Share ideas with team members.
Present a solution which suits the customers requirements.
Overcome objects in order to close a sale effectively and efficiently.
Please Note:
These roles are contract based. Training will commence in December 2013, the start date for these roles will be from 26th December 2013. Hours may vary due to the nature of the work.
• Comply with carrying out any other duties reasonably requested from your Line Manager
Securitas Manchester is looking for a motivated individual to join our exisiting team of Support Officers in the Greater Manchester area. Ideal candidate will be flexible as shift patterns include weekends and evenings, have the ability to work in team as well as and individual, be customer service driven and have excellent communication skills. Front Line SIA licence is essential.This role is based on a casual hours contract. Shifts are various in length between 4 and 12 hours.
Due to the character of this role, all candidates should have their driving license, own means of transport and be willing to travel.
No one should die because they needed first aid and didn’t get it, yet up to 140,000 people die every year in situations where first aid could have given them a chance to live. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.
This role is responsible for delivering and assessing St John Ambulance courses to the required standard and content.
For further details regarding this role please contact Graham Ellis, Regional Manager by emailgraham.ellis@sja.org.uk or call 07779 705889.
To apply for this role please submit an application form along with a covering letter outlining how you meet the person specification and how you would approach delivering the main duties and responsibilities of the role.
Casual Language Support Assistants Ethnic Minority Achievement Team Based at Manchester, UK Salary: £9.10 per hour
Language Support Assistants work in classrooms and elsewhere to provide interpretation and support to children learning English as an additional language. They also help schools and other customers work with parents. Training is provided.
This is an important role and highly praised by schools and other customers. The work will be on a casual basis and is dependant upon the demand from schools and other customers. The languages we are looking for are as follows:
Czech, Farsi, Hungarian, Romani and Wolof
You need to be fluent and literate in your home language. You will also need to be fluent in English and have experience of providing support for children.
Applications will only be considered from Greater Manchester, UK residents
Closing date: 29 November 2013 Interview Dates: 06 December 2013
Match Day Hospitality All Roles Casual Manchester Not disclosed Description
The Role:
Manchester United is one of the leading football clubs in world football; we have won 20 league titles, have been FIFA Club World Cup Champions, and have won three European Cups which have resulted in us having one of the strongest brand names in sport. As a result of these successes on the pitch we are now seeking the right individuals to continue these high standards and growth off the pitch.
At Manchester United we know how to put on the best show in world football. Back in 1966 we became the first Club anywhere to introduce executive boxes and since then our hospitality standards and experience have grown with our list of honours.
The Club currently has 26 suites and 180 boxes which can cater for a variety of needs. This includes the newly developed East Stand boxes with private balconies and optional dining facilities, the extraordinary Centennial Club suites which ooze luxury and style, to fine dining in the beautifully set Gallery suite.
PLEASE NOTE: YOU SHOULD ONLY SUBMIT ONE APPLICATION AS ALL OPPORTUNITIES WILL BE DISCUSSED AT INTERVIEW. Previous Applicants Need Not Apply. If you have previously been unsuccessful at an interview for match day roles we are not in a position to review another application for a minimum of 6 months.
The catering department is currently recruiting individuals to join our match day team for the start of the season to help enhance the match day experience for the 76,000 visitors we have each game. There are approximately 35 matches during the season which starts in August.
Department: Staffing Department
Job Title: Hospitality Waiting On StaffReports To: Hospitality Supervisor
Plate waiting staff will work in the hospitality suites within the stadium to serve guests that are attending a match day or event. You will be working as part of team that is directed by the Room Manager or Supervisor, aiming to go above and beyond customer expectations to ensure that all customers have an enjoyable experience at Manchester United.
The waiting on position requires a well presented candidate with a friendly and approachable attitude and a welcoming and cheery personality. You must have the capability of working on your own as well as part of a team. A good command of spoken and written English is essential to be able to communicate and interact with customers effectively. You must have excellent organisation skills, social perceptiveness and good co-ordination, with an eye for detail. We require candidates that can make others smile, who are passionate about customer service and always seek to wow the customers by going the extra mile to ensure satisfaction, to produce a high quality performance in a demanding environment.
If you like interacting with a variety of people on a daily basis, then a waiting on position might be the right job for you.
As far as possible each team members is allocated to work in the same area for each game. However, depending on business needs you may be required to work in a different area.
Key Responsibilities:
You must be flexible, confident and dedicated to the job.
Polite, courteous and presentable at all times.
Have a professional and positive attitude with a desire to grow and develop within the restaurants.
Provide a welcoming atmosphere to all guests.
Happy to take direction.
Commitment to customer care with the ability to demonstrate it.
Maintain a proper dining experience.
Preparing tables for meals.
Clearing up tables before and after meals.
Active listening skills to ensure orders are taken correctly.
Taking food and drink orders to ensure prompt and accurate service.
Being responsible for cash handling, presenting and collecting bills ensuring that payments are charged correctly.
Deal with customer requests and queries.
Complete additional duties requested by a Manager or Supervisor.
Deliver service with a smile.
Attend mandatory and other training as required.
Comply with all company policies and procedures.
Experience of working in a restaurant or a conference and banqueting environment is desirable but not essential for this role.
Job Title: Hospitality Bar Staff Reports To: Hospitality Supervisor
Bar service staff will be required to work in the hospitality suites and dispense bars within the stadium. You will be working as part of team that is directed by the Room Manager or Supervisor, aiming to go above and beyond customer expectations to ensure that all customers have an enjoyable experience at Manchester United.
A bar position requires a well presented candidate who is trustworthy and respectful and have a pleasant manner with a welcoming and cheery personality. You must have the capability of working on your own as well as part of a team. A good command of spoken and written English is essential to be able to communicate and interact with customers effectively. We require candidates who are passionate about customer service, to serve and present beverages quickly and efficiently meeting our standards, ensuring satisfaction to produce high quality performance in a demanding environment.
As far as possible each team member is allocated to work in the same area/hospitality bar for each game. However, depending on business needs you may be required to work in a different area.
Key Responsibilities:
You must be over 18 years of age.
Have a high level of confidence and dedication.
Perform well within a team, building and maintaining good relationships.
Ability to adapt to different working environments.
Have a good knowledge of beverages available on the bar.
Provide a welcoming atmosphere to all guests.
Ensure an exceptional standard of service to all customers.
Ability to deal with customer requests and queries efficiently.
Preparing the bar areas for service.
Assist in keeping the bar and front of house area clean and tidy at all times.
Taking orders and serving drinks to customers.
Preparing drinks orders made by others member of the team.
Stock control and rotation throughout service.
Operating tills and cash handling.
Taking and processing payments from customers.
Cleaning down the bar area.
Restocking all the fridges at the end of the shift.
Ability to multitask and prioritise during busy periods.
Willing to take on jobs to balance the team work load.
Abide by and enforce all licensing laws.
Attend mandatory and other training as required.
Comply with all company policies and procedures.
Experience of working behind a bar is desirable but not essential for this role.
Job Title: Kiosk AssistantReports To: Kiosk Team Leader
Public Catering Assistants work on busy concourse areas within separate concessions around the stadium, serving 76,000 guests a variety of food and beverage products in an extremely fast paced environment. You will work as part of a team that is directed by a Team Leader through to the Stand Manager of the working area. Your aim will be to go above and beyond customer expectations ensuring that all spectators have a world class experience at Manchester United time and time again.
A kiosk assistant role requires a well presented candidate with a friendly, approachable attitude who can show confidence when welcoming customers to Old Trafford. You must be able to work on your own as well as part of a team in a size restricted area. The ability to take instruction is a vital skill within the public catering operation to ensure service runs successfully. A good command of spoken and written English is essential to be able to communicate and interact with customers effectively. We require candidates who are passionate about customer service, strive to go the extra mile but can also improvise if involved in a difficult situation.
Key Responsibilities:
Show a professional and amicable attitude when welcoming customers onto the concourse areas.
Polite, courteous and presentable at all times.
Learn the menu offered to be able to provide full product knowledge to spectators.
Take orders over the count and input on our EPOS system.
Active listening skills to ensure all orders are taken correctly.
Adhere to and follow all cash handling procedures when processing payments with cash or card.
Maintain a proper fast paced experience service 2 hours before and throughout the football match.
Ability to follow stock rotation and replenishment procedures.
Understanding of the correct merchandising for the kiosk.
Maintain a clean, neat and tidy working area throughout every shift.
Deal with colleague and customer requests and queries.
Comply and complete any company paperwork as and when requested.
Comply with all company policies and procedures.
Additional Information:
A requirement of being a Kiosk Assistant will be the need to come into contact with alcohol and where necessary serve, and move alcoholic products around the stadium.
Experience of food and cash handling is desirable but not essential for this role.
Job Title: Back of House Support StaffReports To: Back of House Supervisor or Manager
Back of House Assistants work in the kitchen areas supporting the staff that work within the hospitality areas within the stadium keeping kitchen areas and equipment clean and tidy. This role also involves the movement of stores and equipment around the stadium. It is a physical role and Back of House Assistants may be required to work in small teams or under their own supervision.
Each team member must have strong effective communication skills with the stamina to be able to cope under pressure. Perseverance, determination and self–assurance are requirements for our Back of House role. Within every working team you should be able to actively offer support and guidance to one another, whilst being prepared to work in different areas of the Stadium as required to meet Business demands.
Key Responsibilities:
Effectively carry out the cleaning of all machinery and cleaning equipment to specification.
Carry out Company cleaning procedures and cleaning schedules.
Have the ability to adapt to different working environments.
Show an exceptional level of service, ensuring all work areas are fully equipped for each Match Day.
Ability to multitask and prioritise work load during busy periods.
Assist in the transfer of equipment and personnel within the Stadium as and when required.
To maintain cleanliness in all kitchens, cleaning rooms, refuse rooms, goods received areas, access areas, lifts and any other requested by management.
Removing refuse to allocated areas and abide by all Reds Go Green and Sustainability policies.
Maintain a high level of personal hygiene, ensuring correct clean uniform and personal protective equipment are worn at all times.
Ensure all legislation and codes of practise in relation to Health and Safety are adhered to, including the management of Health and Safety at Work Regulations 1992, Health and Safety at Work Act 1974 (this also includes Manual Handling) and COSHH 1994.
Self-Development
To undertake any necessary internal training sessions as required and to assist with the provision of the training and development of colleagues as required.
Security/Stock Control
Ensure compliance with all of the Company’s security, stock control, loss prevention and key holder procedures. Ensure effective communication within your work team and actively offer support as necessary.
Equal Opportunities and Harassment
Ensure understanding, awareness and compliance with the Company’s Equal Opportunities Policy and Harassment Policy.
Health & Safety and Food Hygiene Every casual worker of Manchester United Limited has a duty to;
Take reasonable care for the Health and Safety of himself and other persons who may be affected by their acts or omissions at work
Co-operate with their employer so far as is necessary to enable the Company to perform its civil and statutory obligations
Carry out their day to day duties in accordance with the requirements specified in the Company’s Health & Safety and Food Safety Policies
To ensure that the Company Health & Safety and Food Safety Policies is adhered to at all times within their own area of control
To report promptly any health/food hazard to the Environmental Health Manager
Customer Service
Identify and meet the needs of colleagues and our customers, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service. Recognise potential complaint situations and make effective steps to avoid and / or resolve these situations.
‘Manchester United Limited is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in our work place.’
This document is a guide only. The casual worker must undertake any other duties as maybe reasonably assigned by the catering management, from time to time.
The Mercure Bolton Last Drop Village Hotel and Spa is steeped in history. Surrounded by a quaint village, the hotel enjoys breathtaking views of the West Pennine Moors.
