Job: Match Day Hospitality All Roles

Match Day & Events Current Vacancies

Job Title:Match Day Hospitality All Roles
Job Type:Casual
Location:Manchester
Salary:Not disclosed
Description

The Role:

Manchester United is one of the leading football clubs in world football; we have won 20 league titles, have been FIFA Club World Cup Champions, and have won three European Cups which have resulted in us having one of the strongest brand names in sport. As a result of these successes on the pitch we are now seeking the right individuals to continue these high standards and growth off the pitch.

At Manchester United we know how to put on the best show in world football. Back in 1966 we became the first Club anywhere to introduce executive boxes and since then our hospitality standards and experience have grown with our list of honours.

The Club currently has 26 suites and 180 boxes which can cater for a variety of needs. This includes the newly developed East Stand boxes with private balconies and optional dining facilities, the extraordinary Centennial Club suites which ooze luxury and style, to fine dining in the beautifully set Gallery suite.

PLEASE NOTE: YOU SHOULD ONLY SUBMIT ONE APPLICATION AS ALL OPPORTUNITIES WILL BE DISCUSSED AT INTERVIEW. Previous Applicants Need Not Apply. If you have previously been unsuccessful at an interview for match day roles we are not in a position to review another application for a minimum of 6 months.

The catering department is currently recruiting individuals to join our match day team for the start of the season to help enhance the match day experience for the 76,000 visitors we have each game. There are approximately 35 matches during the season which starts in August.

Department:   Staffing Department

Job Title:        Hospitality Waiting On StaffReports To:    Hospitality Supervisor

Plate waiting staff will work in the hospitality suites within the stadium to serve guests that are attending a match day or event. You will be working as part of team that is directed by the Room Manager or Supervisor, aiming to go above and beyond customer expectations to ensure that all customers have an enjoyable experience at Manchester United.

The waiting on position requires a well presented candidate with a friendly and approachable attitude and a welcoming and cheery personality. You must have the capability of working on your own as well as part of a team. A good command of spoken and written English is essential to be able to communicate and interact with customers effectively. You must have excellent organisation skills, social perceptiveness and good co-ordination, with an eye for detail. We require candidates that can make others smile, who are passionate about customer service and always seek to wow the customers by going the extra mile to ensure satisfaction, to produce a high quality performance in a demanding environment.

If you like interacting with a variety of people on a daily basis, then a waiting on position might be the right job for you.

As far as possible each team members is allocated to work in the same area for each game. However, depending on business needs you may be required to work in a different area.

Key Responsibilities:

• You must be flexible, confident and dedicated to the job.
• Polite, courteous and presentable at all times.
• Have a professional and positive attitude with a desire to grow and develop within the restaurants.
• Provide a welcoming atmosphere to all guests.
• Happy to take direction.
• Commitment to customer care with the ability to demonstrate it.
• Maintain a proper dining experience.
• Preparing tables for meals.
• Clearing up tables before and after meals.
• Active listening skills to ensure orders are taken correctly.
• Taking food and drink orders to ensure prompt and accurate service.
• Being responsible for cash handling, presenting and collecting bills ensuring that payments are charged correctly.
• Deal with customer requests and queries.
• Complete additional duties requested by a Manager or Supervisor.
• Deliver service with a smile.
• Attend mandatory and other training as required.
• Comply with all company policies and procedures.

Experience of working in a restaurant or a conference and banqueting environment is desirable but not essential for this role.

Job Title:      Hospitality Bar Staff
Reports To:  Hospitality Supervisor

Bar service staff will be required to work in the hospitality suites and dispense bars within the stadium. You will be working as part of team that is directed by the Room Manager or Supervisor, aiming to go above and beyond customer expectations to ensure that all customers have an enjoyable experience at Manchester United.

A bar position requires a well presented candidate who is trustworthy and respectful and have a pleasant manner with a welcoming and cheery personality. You must have the capability of working on your own as well as part of a team. A good command of spoken and written English is essential to be able to communicate and interact with customers effectively. We require candidates who are passionate about customer service, to serve and present beverages quickly and efficiently meeting our standards, ensuring satisfaction to produce high quality performance in a demanding environment.

As far as possible each team member is allocated to work in the same area/hospitality bar for each game. However, depending on business needs you may be required to work in a different area.

Key Responsibilities:

• You must be over 18 years of age.
• Have a high level of confidence and dedication.
• Perform well within a team, building and maintaining good relationships.
• Ability to adapt to different working environments.
• Have a good knowledge of beverages available on the bar.
• Provide a welcoming atmosphere to all guests.
• Ensure an exceptional standard of service to all customers.
• Ability to deal with customer requests and queries efficiently.
• Preparing the bar areas for service.
• Assist in keeping the bar and front of house area clean and tidy at all times.
• Taking orders and serving drinks to customers.
• Preparing drinks orders made by others member of the team.
• Stock control and rotation throughout service.
• Operating tills and cash handling.
• Taking and processing payments from customers.
• Cleaning down the bar area.
• Restocking all the fridges at the end of the shift.
• Ability to multitask and prioritise during busy periods.
• Willing to take on jobs to balance the team work load.
• Abide by and enforce all licensing laws.
• Attend mandatory and other training as required.
• Comply with all company policies and procedures.

Experience of working behind a bar is desirable but not essential for this role.

Job Title:      Kiosk AssistantReports To:  Kiosk Team Leader

Public Catering Assistants work on busy concourse areas within separate concessions around the stadium, serving 76,000 guests a variety of food and beverage products in an extremely fast paced environment. You will work as part of a team that is directed by a Team Leader through to the Stand Manager of the working area. Your aim will be to go above and beyond customer expectations ensuring that all spectators have a world class experience at Manchester United time and time again.

A kiosk assistant role requires a well presented candidate with a friendly, approachable attitude who can show confidence when welcoming customers to Old Trafford. You must be able to work on your own as well as part of a team in a size restricted area. The ability to take instruction is a vital skill within the public catering operation to ensure service runs successfully. A good command of spoken and written English is essential to be able to communicate and interact with customers effectively. We require candidates who are passionate about customer service, strive to go the extra mile but can also improvise if involved in a difficult situation.

Key Responsibilities:

• Show a professional and amicable attitude when welcoming customers onto the concourse areas.
• Polite, courteous and presentable at all times.
• Learn the menu offered to be able to provide full product knowledge to spectators.
• Take orders over the count and input on our EPOS system.
• Active listening skills to ensure all orders are taken correctly.
• Adhere to and follow all cash handling procedures when processing payments with cash or card. 
• Maintain a proper fast paced experience service 2 hours before and throughout the football match.
• Ability to follow stock rotation and replenishment procedures.
• Understanding of the correct merchandising for the kiosk.
• Maintain a clean, neat and tidy working area throughout every shift.
• Deal with colleague and customer requests and queries.
• Comply and complete any company paperwork as and when requested.
• Comply with all company policies and procedures.

Additional Information:

• A requirement of being a Kiosk Assistant will be the need to come into contact with alcohol and where necessary serve, and move alcoholic products around the stadium.

Experience of food and cash handling is desirable but not essential for this role.

Job Title:        Back of House Support StaffReports To:    Back of House Supervisor or Manager

Back of House Assistants work in the kitchen areas supporting the staff that work within the hospitality areas within the stadium keeping kitchen areas and equipment clean and tidy. This role also involves the movement of stores and equipment around the stadium. It is a physical role and Back of House Assistants may be required to work in small teams or under their own supervision.

Each team member must have strong effective communication skills with the stamina to be able to cope under pressure. Perseverance, determination and self–assurance are requirements for our Back of House role. Within every working team you should be able to actively offer support and guidance to one another, whilst being prepared to work in different areas of the Stadium as required to meet Business demands.

Key Responsibilities:

• Effectively carry out the cleaning of all machinery and cleaning equipment to specification.
• Carry out Company cleaning procedures and cleaning schedules.
• Have the ability to adapt to different working environments.
• Show an exceptional level of service, ensuring all work areas are fully equipped for each Match Day.
• Ability to multitask and prioritise work load during busy periods.
• Assist in the transfer of equipment and personnel within the Stadium as and when required.
• To maintain cleanliness in all kitchens, cleaning rooms, refuse rooms, goods received areas, access areas, lifts and any other requested by management.
• Removing refuse to allocated areas and abide by all Reds Go Green and Sustainability policies.
• Maintain a high level of personal hygiene, ensuring correct clean uniform and personal protective equipment are worn at all times.
• Ensure all legislation and codes of practise in relation to Health and Safety are adhered to, including the management of Health and Safety at Work Regulations 1992, Health and Safety at Work Act 1974 (this also includes Manual Handling) and COSHH 1994.

Self-Development

To undertake any necessary internal training sessions as required and to assist with the provision of the training and development of colleagues as required.

Security/Stock Control

Ensure compliance with all of the Company’s security, stock control, loss prevention and key holder procedures.
Ensure effective communication within your work team and actively offer support as necessary.

Equal Opportunities and Harassment

Ensure understanding, awareness and compliance with the Company’s Equal Opportunities Policy and Harassment Policy.

Health & Safety and Food Hygiene
Every casual worker of Manchester United Limited has a duty to;

• Take reasonable care for the Health and Safety of himself and other persons who may be affected by their acts or omissions at work
• Co-operate with their employer so far as is necessary to enable the Company to perform its civil and statutory obligations
• Carry out their day to day duties in accordance with the requirements specified in the Company’s Health & Safety and Food Safety Policies
• To ensure that the Company Health & Safety and Food Safety Policies is adhered to at all times within their own area of control
• To report promptly any health/food hazard to the Environmental Health Manager 

Customer Service

Identify and meet the needs of colleagues and our customers, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service.
Recognise potential complaint situations and make effective steps to avoid and / or resolve these situations.

‘Manchester United Limited is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in our work place.’

This document is a guide only. The casual worker must undertake any other duties as maybe reasonably assigned by the catering management, from time to time.

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