| 1875345 | |
| GE Healthcare | |
| Healthcare Life Sciences | |
| GE is committed to diversity. We aim to employ the brightest minds in the world to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles - people like you … Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit UK Border Agency website. GE Healthcare Life Sciences provides products and services used as tools for biopharmaceutical manufacturing, drug discovery and the latest in cellular technologies, thereby enabling our customers around the world to be more productive, effective and creative. Our motivation is to create better health for more people: through our five decades of supporting the biopharmaceutical industry and its research partners to become more productive, we are helping to reduce costs, increase access and improve quality in the healthcare system. We use our expertise and know-how in imaginative ways to work with our customers to provide what’s needed today and create products and solutions to enable the medical treatments of tomorrow. We add value to our customers by: • Providing cutting-edge research tools that give deeper insights into cell function to enable disease diagnosis and the development of treatments • Enabling manufacturing productivity: we provide solutions for the entire bioprocess workflow (i.e. start-to-finish bioprocessing) helping our customers to develop and manufacture biopharmaceuticals more efficiently. • Providing high quality support and maintenance services. We are the home of many famous brands, including Whatman, Amersham, Biacore, MicroCal, WAVE, Applied Precision and more | |
| Customer Care Representative (PAA) | |
| Experienced | |
| Sales | |
| Functional Management | |
| United Kingdom | |
| Little Chalfont | |
| HP7 9NA | |
| No | |
| Are you pro-active and a great communicator? Do you enjoy working with customers to find the most optimal solution to problems and delivering high quality service to both external and internal customers? As Customer Care Representatives, you will focus on supporting the PAA business. The position will be part of the existing teams in Amersham Place and act as experts for the PAA order management process and any customer queries for PAA products. | |
| You will take full wing-to-wing ownership of daily transactions from customer inquiries to order processing. We aim to make the order process as straight forward as possible for our customers and ensure we take full ownership and responsibility for solving problems. We drive increased customer satisfaction through exceptional customer care. • Provide excellent customer service for customers, both internal and external. • Gain trust from customers and commercial partners by building close relationships and responding to queries in a timely and professional manner. • Work as part of a team and adopt a flexible approach to increase and maintain the quality of service. • Provide knowledge and accurate information to customers. • Order Entry and order management to deliver as requested. • Pro-active and timely Backlog Management. • Follow Shipment and installation to ensure Revenue collection occurs on time. • Measuring order accuracy. • Provide the following specific support for customers: - Delivery, stock information - Product information - Management of service calls - Management of replacements & free of charge shipments • Establishing and maintaining effective communication with appropriate individuals through the process such as Distribution, Finance and Sales teams. • Ensure all responsibilities are implemented in accordance with agreed service level and standard operating procedures. • Proactively seek customer satisfaction calls. | |
| • Written and oral fluency in the following language(s): English • Previous client and customer service experience • Demonstrated initiative and a proactive “can do” attitude to customer service • Excellent communication and interpersonal skills • Excellent organisational skills and ability to prioritise workload • Strong problem solving skills • Strong attention to detail • Strong team player with ability to adopt a flexible approach to maintain and improve the quality of service. • Ability to work well in a busy customer service environment. • Competent MS Office skills and comfortable working with different systems. GE is committed to diversity. We aim to employ the brightest minds in the world to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles - people like you … Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit UK Border Agency website. | |
| • Customer Care and Order management experience • Sound understanding of the order fulfilment process • Written and oral fluency in multiple languages relevant to customer base • Experience with Order Management systems |
| More Info and Application |
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