Job: Curriculum Support Consultant

Req Number	4421BR
Position Title	Curriculum Support Consultant
Contract Type	Permanent
Position Type	Full Time
Place of Work	Home Based
Country	United Kingdom
Business Unit	PEI UK Schools & Colleges
Business Unit Information	Pearson is the world's leading education company. We help teachers to teach and students to learn, playing a part in educating more than 100 million people every year. We are active in many parts of education: from pre-school to higher education to adult learning; across textbook publishing, testing and technology; and in more than 100 countries around the world. We are the UK's largest awarding body offering academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK and internationally. We have a passion, energy and a genuine desire to help people make progress in their lives through learning. Pearson's other primary operations include the Financial Times Group and the Penguin Group.
Position Description	This is a term time only role working 195 days per annum. PURPOSE: Our mission is to partner with schools to deliver learner progression. Through a consultative, collaborative sales approach we support our customers with the right choice of products and services for their learners. The purpose of this role is to achieve market penetration and retention targets through excellent customer service & curriculum guidance: by offering qualifications, digital solutions and a product/service surround which exceeds expectations and meets required Standards Objectives. The Curriculum Support Consultant (CSC) is responsible for providing expert professional guidance and support to schools via Heads of Department and other key decision makers to ensure delivery of school support targets and Pearson UK Schools business plans.  MAIN ACCOUNTABILTIES: Key Account Management•             Helps to drive the product to service agenda. •             Implements our digital sales and customer engagement strategy. •             Embeds efficacy, standards and learner-centric cultures within their own behaviour. •             Visits targeted Heads of Department and other decision makers within schools •             Helps drive learner progression by supporting HoDs curriculum decisions on qualifications, digital solutions and product/service surround. •             Achieves and strives to surpass territory market penetration and retention targets. Achievement of agreed target figures•             Takes ownership of termly plan and ensures delivery against the plan through regular reviews and amendments where appropriate and in liaison with their Area Manager. Collaboration•             Establishes and builds relationships with key consortia and other stakeholders to influence curriculum decisions in schools •             Shows collaboration with partner CDM, CSC, Digital Specialist, CSAs and other relevant colleagues and assists them in focused and targeted activity in given subjects/product areas. •             Demonstrates understanding of team roles and commitment to team decisions •             Contributes fully as a team member, resolves conflict, builds appropriate alliances and networks •             Keeps the Area Manager and Team fully informed about developments Events•             Works at key national exhibitions, local exhibitions. consortia events, clusters, QCE and product launch events as appropriate. ReportingSubmits reports as required containing: •             Own activity and area feedback from schools and HoDs •             Competitors and competitor activity with schools •             Customer intelligence •             Retention and New Business by qualification, by cohort size and by start date •             Uses P6 CRM system as specified. Health and Safety•             Operates safely in the workplace without endangering self or others Personal Development•             Takes ownership of own development needs and discusses with Area Manager •             Embraces change in a dynamic market and understand the need to grow and develop in the role. Measures of Success: •             The achievement of agreed market penetration and retention targets •             Effective account management of customer relationships and schools •             Adherence to quality procedures and Standards objectives. •             Feedback from internal and external customers
Candidate Profile	REQUIRED SKILLS/EXPERIENCE: Sales and Customer Support•             Has a strong understanding of the sales process, has a record of having applied those principles and achieved consistent success •             Identifies where there are major opportunities at consortia or other group level and has the commercial acumen and selling skills to work with people at all levels as appropriate. •             Champions the provision of deep and broad support to our customers throughout the life cycle of our relationship with them – whether through qualification choice, resource purchase, training needs or other products and services to be developed •             Understands the technology context in schools around the promotion and retention of digital products and services Planning•             Thinks analytically and logically •             Understands the demands of the territory and its dynamics, and is able to establish clear priorities, strategies, objectives and milestones to ensure targets are met Strategy, Metrics and Financial Awareness•             Understands the dynamics and imperatives of the market in which they are working. •             Understands the company strategy and organises their priorities accordingly •             Has a good understanding of and uses appropriately all internal and external information and metrics available on their territory. Teamwork•             Demonstrates understanding of team roles and commitment to team decisions •             Contributes fully as a team member, resolving conflicts, building appropriate alliances and networks Communication and Interpersonal Skills•             Demonstrates and makes good use of appropriate influencing skills •             Is effective and persuasive in presentation both orally and in writing •             Is confident and effective in the demonstration of digital products and services •             Accepts ownership of customers problems through to resolution •             Actively seeks and makes effective use of customer feedback, comments and opinions Administration•             Is well organised and makes effective use of time •             Is IT literate and makes effective use of spreadsheets, word, CRM systems and PowerPoint. •             Has good numeracy skills, being able to understand and create sales plans, work with CRM systems and sales reports and forecasts Personal Attributes and Development•             Able to work independently supervision. •             Is energetic, self motivated, tenacious and determined •             Results oriented, able to follow plans through to their conclusion •             Is adaptable to new and changing circumstances and situations Market Knowledge•             Understands the curriculum based market. Is able to understand schools, consortia and other group priorities. •             Can articulate the USPs and competitive positioning of Pearson’s major product and service propositions •             Understands at outline level the UK Qualification and Assessment framework •             Keeps up to date with technology developments ROLE QUALIFICATIONS: •             Level 2 Qualifications or equivalent required including Maths and English •             Previous experience of sales desired – should be able to produce evidence of previous sales successes •             Previous knowledge of schools and education preferred – could include involvement with PTA or School Governorship •             Digital skills including familiarity with Office products and mobile technologies. •             Full UK Driving Licence

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