Job: Customer Services Advisor - Part Time, Fixed Term Contract - Uddingston

Job details

Reference Number BG13392 Region UK - North (Scotland, N England & N Ireland) Location Uddingston Business British Gas Specialism Contact Centre / Customer Service / Account Mgmt   Salary £16,901 (Pro Rata for Part Time) plus Quarterly Bonus Scheme and excellent benefits, paid holidays and Flexible Benefits Programme. Free parking on site.  Immediate start date. Shifts are : Mon: 8am -12 noon                  Tue: 8am -12 noon                  Wed: Rest Day                  Thur: Rest Day                  Fri: 9am - 6pm                  Sat: 9am - 14:30pm Retention Customer Service Advisor - Uddingston - Part Time Fixed Term Contract Immediate start dates available! Earn a great salary and bonus in time for Christmas. At British Gas, our goal is to look after our customer's world and to put ourselves at the heart of British homes. The  Retention Customer Service Advisors will deal with a range of customer enquiries, with the main focus of the role being to retain these customers with the business, ensuring service excellence is delivered to all customers who reach retention.   This job is based in our call centre in Uddingston, G71 7TW (with free parking) What can you expect from British Gas? • Salary £16,901 then rising to £18,246 after successfully completing your probationary period (Pro Rata for Part Time) plus Quarterly Bonus Scheme • Pension Scheme and company Sharesave • 23 days Paid holidays plus 8 Bank holidays (Pro Rata for part time) • Qdos (individual reward for great performance to spend on a wide variety of retail vouchers, use as a Visa Debit Card or choose from a range of goods) • Flexible Benefits Programme (Benefits Plus is an extra 3% of your base pay which can be used to buy benefits to suit your lifestyle, eg. extra holiday, childcare vouchers) • British Gas Employee Discounts • Fantastic career opportunities   Customer Service Advisor – Uddingston – Responsibilities • Deliver exceptional service excellence to our customers by retaining their business and generating value for BG • Rise to the challenge of tough objectives • Generate ideas to improve performance • Be positive and adaptable to change with a flexible approach to working hours • Have excellent knowledge of the Home Services range of products and services This is an exciting opportunity for a highly motivated and dynamic individual to join the Retention team. Excellent communication skills are required for this role in order to be effective in delivering our objectives and the Retention vision. A passion for providing service excellence and customer retention is essential with the ability to deliver increased value on a continual basis Customer Service Advisor – Uddingston - The Individual • Excellent communication and interpersonal skills • The ability to promote products and close sales • Previous experience of IT systems (4 weeks full training will be provided) • Demonstrates a passion for customers • Enjoy working as a team to deliver results • Learns and shares knowledge • Strives to achieve personal best • Desire to drive personal development • The available shifts are:     Mon: 8am -12 noon Tue:  8am -12 noon Wed: Rest Day Thur: Rest Day Fri:    9am - 6pm Sat:   9am - 14:30pm   Customer Service Advisor – Uddingston - The Company British Gas is a leading energy company - part of the Centrica group, and one of the Top 30 companies in the FTSE100. We focus entirely on energy and related services - activities which offer exciting opportunities across a wide range of career paths throughout the UK.  Apply for this job  Email these job details to a friend More Info and Application