Hyatt Regency London - The Churchill is an international first class 5* business hotel nestled on the picturesque gardens of Portman Square, London W1, just 100 meters north of Marble Arch.
Innovation and an entrepreneurial spirit are the foundation for the way we conduct business. Our goal is to attract and retain a workforce that is comfortable in working in a luxury hospitality environment, and is motivated to provide a level of service, which is excellent, innovative and customer-driven, and reflects the local cultures where we do business. We believe we can accomplish this by being a "listening" company of well-informed, impassioned people.
Guests looking for a very high level of personalized service and an array of additional amenities will enjoy Hyatt's 'hotel within a hotel' concept of the Regency Club®. Set in its own secluded world on the 8th and 9th floors of the hotel, the Regency Club offers uncompromising luxury and service. Guests of Regency Club rooms and suites benefit from upgraded room amenities, a personal concierge, express check-in / check-out and private boardroom. Within the Regency Club lounge guests can enjoy complimentary continental breakfast, all day tea, coffee and light snacks and evening cocktails and canapés.
The duties and responsibilities include but are not limited to:
Demonstrate thorough knowledge of all food and beverage available in the outlet.
Assist in mis-en-place, setting tables, polishing glasses and any other preparation required prior to service.
Greet, seat, take orders and serve food and beverages to customers according to established procedures.
Observe guests in order to anticipate their needs and fulfil any additional requests.
Lateral communication with the kitchen, room service and stewarding departments.
Assess and monitor guest satisfaction throughout their visit.
Interact with the Club Lounge team and Regency Club reception to ensure smooth running of the Regency Club Floor Lounge
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