Job: Casual Conference Assistant (Serco_47383)

Birmingham, England

Job Title: Conference Assistant

Location: The Pavilion Birmingham

Serco Leisure is committed to provide active and healthy lifestyles for all in a safe, warm, clean, friendly and fun environment

Purpose of Job / Key Objectives

The Conference Assistant’s role is to be a friendly and efficient host to our corporate customers, serving tea and coffee, lunch and other refreshments at a time required by our customer.

Principal Duties

• To ensure room set up and presentation of bar and conference room are of a high standard
• To set up serving stations for tea / coffee / lunch and other refreshments – including boxing in of table cloths
• To warm and present buffet food in appropriate manner, this may include polishing cutlery
• To serve tea and coffee and lunch at specified times
• To clear front of house, wash up and ensure good house keeping  
• To set up functions rooms for the following day, this will include moving / lifting chairs and tables
• To complete pavilion set up and close down check list
• Replenish stocks within the kitchen and report on stock that needs ordering
• Carry out cleaning duties to maintain high standards of cleanliness throughout
• Undertake and record temperature checks and ensure high standards of food hygiene are
• Maintained
• Consistently and actively apply good housekeeping principles, such as turning off lights and equipment when not in use, in order to contribute to our strategy to reduce utility consumption and carbon footprint.
• Undertake any other duties as required within the building as directed by your line manager
• Ensure the Company Health and Safety Policy and Procedures and all relevant Food Safety
• Legislation and smoke free law is complied with
• Ensure brand standards are maintained and promoted

Qualification Level

• The Conference Assistant doesn’t need any qualifications; however a food hygiene certificate would be helpful

Experience Level

• The conference assistant should have relevant experience within a waiter service environment

Personal Attributes

• Committed to the Serco Values and Serco Leisure Mission Statement
• A team player with good communication and interpersonal skills
• High standards of presentation
• A flexible attitude
• Excellent customer care and communication skills
• Well presented with attention to detail

Security Checks

In line with Serco Leisure’s policy, all employees will have a DBS disclosure at an appropriate level.

To apply, please click here

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