Function: Retail Locations
Location: Didsbury Road, Stockport, SK4 2LQ, Cheshire
Date posted: 18/11/13
Type: Part-time
Permanent / Contract: Regular
Job number: 856606
Location: Didsbury Road, Stockport, SK4 2LQ, Cheshire
Date posted: 18/11/13
Type: Part-time
Permanent / Contract: Regular
Job number: 856606
Position Summary
Actively responsible for providing excellent customer service, sales maximisation and gross margin enrichment by selling the Staples brand, products and services to our customers.
Primary Responsibilities:
• Acknowledge and greet each customer in a friendly and courteous manner.
• Assist the Team Leader in developing a sales culture attitude throughout the store by ensuring that customers are promptly attended to.
• Handle customer requests and complaints efficiently, referring those where required to the duty manager.
• Recommend additional products or services to ensure full customer satisfaction.
• Promote a selling environment throughout the store by personally selling Staples products and services, and acting as a role model for other associates.
• Possess a thorough and up to date knowledge of all Staples products and services.
• Maximise sales by following the Hi-5 selling skills method.
• Handle all enquiries and sales completely, properly and efficiently to the customer’s satisfaction.
• Maintain a high standard in the daily maintenance, stocking, selling, presentation and signage of all department merchandise.
• Maintain proper use and care of all equipment to ensure the safety of all associates and customers.
• Follow Company processes accurately in order to prevent shrinkage.
• Adhere to sales legislation e.g. solvents, knives and blades, software and DVDs.
• Ensure any changes to current processes and procedures are implemented and adhered to.
• Maintain proper use and care of all front end cash area equipment to ensure the safety of all associates.
• Comply with all cash handling procedures in order to minimise shrink.
Actively responsible for providing excellent customer service, sales maximisation and gross margin enrichment by selling the Staples brand, products and services to our customers.
Primary Responsibilities:
• Acknowledge and greet each customer in a friendly and courteous manner.
• Assist the Team Leader in developing a sales culture attitude throughout the store by ensuring that customers are promptly attended to.
• Handle customer requests and complaints efficiently, referring those where required to the duty manager.
• Recommend additional products or services to ensure full customer satisfaction.
• Promote a selling environment throughout the store by personally selling Staples products and services, and acting as a role model for other associates.
• Possess a thorough and up to date knowledge of all Staples products and services.
• Maximise sales by following the Hi-5 selling skills method.
• Handle all enquiries and sales completely, properly and efficiently to the customer’s satisfaction.
• Maintain a high standard in the daily maintenance, stocking, selling, presentation and signage of all department merchandise.
• Maintain proper use and care of all equipment to ensure the safety of all associates and customers.
• Follow Company processes accurately in order to prevent shrinkage.
• Adhere to sales legislation e.g. solvents, knives and blades, software and DVDs.
• Ensure any changes to current processes and procedures are implemented and adhered to.
• Maintain proper use and care of all front end cash area equipment to ensure the safety of all associates.
• Comply with all cash handling procedures in order to minimise shrink.
Qualifications/Skills and Experience:
• Experience in a customer-facing role.
• Good oral communication skills.
• Team player.
• Confidence and reliability.
• Previous sales experience would be an advantage.
• Good oral communication skills.
• Team player.
• Confidence and reliability.
• Previous sales experience would be an advantage.
0 comments:
Post a Comment