It’s our job to help customers create better homes and better lives. It could be yours, too.
B&Q Customer Advisor – Front End Team
Full time basic salary £13,122 + benefits including Store Team Bonus, 20% staff discount, pension*
For part time roles the salary will be pro-rata
At B&Q, we help people create homes to be proud of by giving them the inspiration, the materials and the practical know-how to turn their dreams into a reality. Customers often come into our stores looking for more than tools and materials; they are looking for advice on how best to complete their project.
As one of our Customer Advisors, it’s really important that you are happy to approach and help customers and that you have a genuine passion for home improvement. Talking to someone who can offer confident and relevant advice ensures our customers leave B&Q with a renewed enthusiasm for their home improvement project, and everything they need to get the job done.
As part of our Front End team, you’ll be delivering a helpful, friendly and efficient service ensuring our customers feel confident, valued and at ease when shopping with us, from the time they are greeted upon arrival in store through to the service they receive at our checkouts.
Being willing to learn is essential in the role, but don’t worry if you don’t know your washers from your wood screws at this stage. You’ll be given the right training to build your skills and knowledge of our projects after joining the team.
At B&Q, you’ll be working in a team every day. We need you to be upbeat and proactive interacting with colleagues and customers alike. Our stores are often very large and busy, so being able to multi-task and work unsupervised is a crucial skill for this role.
We need our customer advisors to be flexible about when they work, covering store opening hours on a rota basis, including evenings, weekends and bank holidays.
If you’d like to be out there making a difference to our colleagues and our customers then you may be exactly the kind of person who will feel right at home here. Join us and build a career you can be proud of.
You can do it.
More about Careers at B&Q
At B&Q, our core purpose is to create Better Homes, Better Lives and we deliver this by putting our people at the heart of everything we do. With over 350 stores in the UK and Ireland and our Store Support Office in Southampton, we’re a local employer for many. Part of the Kingfisher Plc, Europe’s leading DIY Home Improvement retailer, the group employs over 78,000 people worldwide and has an annual revenue of over £10 billion.
We’ve helped more people make the most of their homes than anyone else, and we like to think we do the same for careers. Our policy to promote from within creates a unique culture at B&Q, where people are not just given the chance to thrive, but the support they need to make it a reality.
We’re committed to putting our people at the heart of our business and are proud that we were the first retailer in the world to win the Gallup worldwide award for outstanding Employee Engagement, picking up the award for five consecutive years.
We know that Corporate Social Responsibility is important to you and that you’ll want to know we are doing business responsibly and safeguarding the resources of our planet for the future. In 2007, B&Q committed to become a One Planet business and to help our customers achieve One Planet Homes. This commitment encompasses policies for sustainability in our approach to carbon, waste, water and timber to name a few. We have since been honoured with het UK’s most prestigious business award, the Queens Award, for our work in creating a more sustainable business and helping people improve the sustainability of their homes.
*Subject to eligibility.
