Job Type: Permanent
Location: London
Salary:To £23K
Start Date: ASAP
Duration: Permanent
Reference: 275216-EWR581550354-2
Registrations & Payments Executive (KYC / AML) to £23K
Ranked 15th fastest growing technology company in the UK by the Sunday Times Tech Track 100, LMAX Exchange is an FCA authorised and regulated MTF for FX. Servicing brokers, funds, corporates, asset managers and banks, LMAX Exchange delivers a unique vision for global FX trading - a transparent, neutral, level playing field for all market participants, regardless of status, size or activity levels. Based in London, the award - winning LMAX Exchange operates three execution venues: LMAX Professional, LMAX Institutional and LMAX Interbank.
Position: Registrations & Payments Executive
Location: West London, nearest tube Latimer Road or Shepherd's Bush - W11
Salary: £20-23k per annum
ROLE:
The Registrations & Payments Executive will work closely with the sales and client services teams to ensure LMAX's clients receive an efficient and effective service.
RESPONSIBILITIES:
a) Be the first point of contact for LMAX clients in relation to registration and payment query's and act as an ambassador for the company.
b) Provide Customer support at all levels, dealing quickly and efficiently with enquiries or complaints that relate to registrations and payments, by phone, post or email.
c) Ensure that more complex issues are followed up and resolved in a timely manner.
d) Understand and anticipate the needs and expectations of Clients in relation to registrations.
e) Update all databases and ensure Customer information is accurate.
f) Follow internal policies and adhere to regulatory requirements.
g) Contribute to the ongoing development and improvement of the LMAX customer experience.
ESSENTIAL SKILLS / EXPERIENCE:
a) A sound academic track record.
b) Experience in and understanding of the financial sector (preferably FX/CFD).
c) An understanding of KYC/AML and ideally also payment processing (CHAPS/SWIFT)
d) Effective relationship builder, negotiator, conflict handler and influencer. Pragmatic and flexible, handles ambiguity and remains focused.
e) Performance driven and results orientated with a strong bias for action and outcome; strong problem solver; self motivated & assertive.
f) Excellent interpersonal skills, with the ability to deal diplomatically with queries.
g) Confident and proactive in communicating with people at all levels and working as part of the team.
h) Ability to manage and prioritise a busy workload and to work under pressure.
i) Excellent proficiency in MS Office applications.
j) Excellent Level of written and oral English.
You may have experience of the following: Registration, Payments, CHAPS, SWIFT, Client Relationship, Payments Clerk, Client Support, Contact Centre, Relationship Executive, FX, Cashier, Bank Teller, Payments Administrator, LMAX Exchange, Forex Trading, etc.
This vacancy is being advertised by Easy Web Recruitment, the UK's leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
Please Note
There is no need to provide bank account details or payment to any person or organisation when applying for a job.
If you have any concerns about this job then please report it to our Customer Service team.
Ranked 15th fastest growing technology company in the UK by the Sunday Times Tech Track 100, LMAX Exchange is an FCA authorised and regulated MTF for FX. Servicing brokers, funds, corporates, asset managers and banks, LMAX Exchange delivers a unique vision for global FX trading - a transparent, neutral, level playing field for all market participants, regardless of status, size or activity levels. Based in London, the award - winning LMAX Exchange operates three execution venues: LMAX Professional, LMAX Institutional and LMAX Interbank.
Position: Registrations & Payments Executive
Location: West London, nearest tube Latimer Road or Shepherd's Bush - W11
Salary: £20-23k per annum
ROLE:
The Registrations & Payments Executive will work closely with the sales and client services teams to ensure LMAX's clients receive an efficient and effective service.
RESPONSIBILITIES:
a) Be the first point of contact for LMAX clients in relation to registration and payment query's and act as an ambassador for the company.
b) Provide Customer support at all levels, dealing quickly and efficiently with enquiries or complaints that relate to registrations and payments, by phone, post or email.
c) Ensure that more complex issues are followed up and resolved in a timely manner.
d) Understand and anticipate the needs and expectations of Clients in relation to registrations.
e) Update all databases and ensure Customer information is accurate.
f) Follow internal policies and adhere to regulatory requirements.
g) Contribute to the ongoing development and improvement of the LMAX customer experience.
ESSENTIAL SKILLS / EXPERIENCE:
a) A sound academic track record.
b) Experience in and understanding of the financial sector (preferably FX/CFD).
c) An understanding of KYC/AML and ideally also payment processing (CHAPS/SWIFT)
d) Effective relationship builder, negotiator, conflict handler and influencer. Pragmatic and flexible, handles ambiguity and remains focused.
e) Performance driven and results orientated with a strong bias for action and outcome; strong problem solver; self motivated & assertive.
f) Excellent interpersonal skills, with the ability to deal diplomatically with queries.
g) Confident and proactive in communicating with people at all levels and working as part of the team.
h) Ability to manage and prioritise a busy workload and to work under pressure.
i) Excellent proficiency in MS Office applications.
j) Excellent Level of written and oral English.
You may have experience of the following: Registration, Payments, CHAPS, SWIFT, Client Relationship, Payments Clerk, Client Support, Contact Centre, Relationship Executive, FX, Cashier, Bank Teller, Payments Administrator, LMAX Exchange, Forex Trading, etc.
This vacancy is being advertised by Easy Web Recruitment, the UK's leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
Please Note
There is no need to provide bank account details or payment to any person or organisation when applying for a job.
If you have any concerns about this job then please report it to our Customer Service team.
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