Job details
- Ref
- 0481-1
- Country
- UK
- Area
- Business Services
- Specialism
- Reception
Department Overview
Office Services is one of the firm's support departments and is responsible for all the property worldwide and London based facilities.
Responsibilities
To provide a high quality customer focused reception service to the front of house team
A flexible approach is required in respect of shift cover. Whilst the normal shift patterns are 8:00 am - 4:00 pm, 10:00 am - 6:00 pm or 11:00 am - 7:00 pm, the post-holder may be required to work any time between the hours of 7:30 am and 8:30 pm to provide reception cover for meetings, functions and to cover absence.
Meet and greet clients and other visitors to the firm in a professional manner and ensure that the Client Hosts or the personnel they are meeting are promptly informed of their arrival as appropriate
Ensure appropriate handover processes are undertaken between the security team and/or other receptionists, at the beginning and end of the shift, to ensure everyone has an understanding of any outstanding issues
Book, cancel or amend room bookings via the booking line ensuring all details are recorded correctly and booked as appropriate
Ensure that meeting and other bookable rooms (other than those on Level 11) meet the appropriate standard of presentation, are in a good state of repair and that all stationery and equipment is available as specified and in good working order. Report any problems or deficiencies to the Reception Team Supervisor
Ensure assistance is provided to the AH Level 4 'drop-in' meeting rooms, including serving of refreshments if necessary
Deal with any administrative duties delegated by the Reception Team Supervisor (daily operations sheet, weekly function list, maintenance checklists etc)
Follow all reception procedures, which form an essential part of your working routine as in "How To………" deal with certain situations such as acting as fire marshals in building evacuations, dealing with incoming packages (by-hands), dress standards etc.
Support the Client Host and Reception teams as appropriate, covering for holidays, sickness and any out of hours cover to ensure that a high level of client care is provided at all times.
Act upon any reasonable request made or delegated by the Reception Team Supervisor.
Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel, location and services.
Candidate Profile
Essential
•Able to work under own initiative.
•Able to demonstrate a courteous and polite disposition, with an understanding of the manner in which to deal with both clients and staff.
•Must have a client focused approach with "can do" attitude.
•Ability to prioritise client requests and deliver within agreed timescales.
•Have the ability to deal with difficult situations and stay calm under pressure.
•A good understanding of the importance of a high quality client-facing service to the success of a business.
•Able to relate to people at all levels and from different cultures.
SKILLS AND EXPERIENCE
•High level of customer service awareness
•Experience in a high quality, pressurised customer focused/service environment, such as a 5* hotel, cabin crew, or in a similar role as a corporate receptionist
Desired
•In addition to fluent English, a second language would be useful.
•Demonstrable computer skills however, training will be given in the Hogan Lovells' systems.
•Previous experience of a room booking system would be an advantage, however full training will be given in the Hogan Lovells' system "Datacraft Hospitality Suite".
QUALIFICATIONS AND TRAININGEssential
•Educated to GCSE standard or equivalent
Desired
•"A" level standard or equivalent
GENERAL ATTRIBUTESEssential
•The ability to maintain a smart appearance at all times when on duty.
•Excellent interpersonal skills.
•Build and maintain effective working relationships with colleagues, clients and others at work.
•Stay motivated and enthusiastic, even during quiet periods.
•Work well under pressure.
•Show an interest and understanding in the firm's work generally, as well as in the client services areas.
Equal Opportunities Policy
It is the policy of Hogan Lovells to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of ethnic origin, religion, sex, age, sexual orientation or disability.
0 comments:
Post a Comment