Communications Officers
Location: Hendon, NW9
Salary: Circa £21,709 plus location and 20% Shift Disturbance Allowance and 10% flexibility allowance
Salary: Circa £21,709 plus location and 20% Shift Disturbance Allowance and 10% flexibility allowance
You will receive £21,709 the band minimum plus location allowance on recruitment. Progress to the band maximum of £24,255 will be via incremental progression.
24/7 full-time shift based role working nights and weekends.
“He just went crazy. He slammed the door and started screaming in my face, he went to the kitchen. He’s got a knife. He threw everything on the floor. I’ve run upstairs – I’m hiding in the bedroom – I dragged a cabinet in front of the door. But it won’t take him long to get through. Can you hear him?! Can you hear him?!”
This job is all in the detail. Did she say he slammed the door in her face or just slammed the door? He has a knife or had a knife? As you are listening, you are typing. As you are typing you are beginning to categorise the call in order of priority. As you are analysing the information given to you, you are thinking of the next questions to ask. You are doing all of this whilst attempting to calm the caller down and reassure them that you will get help to them as soon as possible. You pass everything on to the dispatch operator who will dispatch assistance. The situation is still happening but your involvement is over.
And you move onto the next call.
It can be a challenging and sometimes stressful job. You will provide the customer-focused, professional, first point of contact our callers expect. You do not need any previous experience, but you will need common sense and the ability to type accurately, remain calm and stay focused. The most important attribute is that you want to make a difference to the community of London. The Metropolitan Police Service Communication Centres handle over 15,000 calls daily, so the importance of this role can never be underestimated.
To apply, please download a role specific information pack andapplication form.
Completed applications must be returned by 6 December 2013
Please note we are only able to review the first 500applications received.
Completed applications must be returned by 6 December 2013
Please note we are only able to review the first 500applications received.
The Central Communications Command (CCC) will be hosting an Open day at Hendon on Saturday 23 and Sunday 24 November 2013.
Please e mail CCCMailbox-.OpenDay@met.police.uk
Please note spaces are limited to 300 and will be allocated on a first come, first served basis.
Unfortunately, if you have applied for a Communications officer role within the past six months and were unsuccessful, you are not eligible to apply.
Diversity is fundamental to our success. To tackle today’s complex policing challenges we need a workforce comprising of all London’s communities. Applications from across the community are therefore essential.
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