Job: Live Chat Agent

The Chat Shop

Part-Time

London/Birmingham - Work from Home

November 12, 2013

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Available Hours:

Monday to Friday (20:00 – 03:00) | Saturday and Sunday – (10:00 -18:00)/(18:00 – 01:00)

This role can be a work from home role

The Chat Shop is a growing team of people commonly referred to as “The Chat Experts”. Increasing conversions one chat a time, we continue to deliver customer service previously unprecedented in the online world. As the business has continued to grow we are now looking for a highly motivated and dedicated individuals to join and become a “Chat Expert”.

We are a fast growing start up, so we need people who can think on their feet with the ability to multi-task and someone who is able to type fast is essential.

On a shift basis, you will be required to:

• Be a live chat agent to a range of our clients – general customer service, problem solving and driving sales/leads forward
• Keep our growing Knowledge Base up to date with the latest correct client information
• Emailing clients with fresh leads generated through Live Chat

Skills required, to be a “Chat Expert”:

• A passion for delivering the best of the best customer service out there
• Excellent and consistent spelling and grammar
• High level of organisation and attention to detail
• Reliable and functional attendance to work
• Typing speed of at least 80 WPM – (http://www.typeonline.co.uk/typingspeed.php)
• Confidentiality when dealing with sensitive information

Before I forget… Frequent attendance to team social events is a MUST! (If you live local to HQ of course) 

Remote Worker Friendly: Yes
Minimum Experience Level: Entry Level

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