This is a very exiting position at our busy leisure club, with a very high number of members and guests. The successful candidate will be ensuring that operating standards and legal requirements are adhered to at all times and that guest and members expectations are exceeded and also ensure that all guests and members are treated to a high standard of service with respect to customer contact, facility and enquiries.
Experience:
Skills and Knowledge:
Education or Certification:
- Ensure that Marriott Brand Standards are adhered to at all times.
- To be able to answer the telephone, deal with messages and enquiries in a professional and efficient manner.
- To receive guests and members on arrival to the required standard and ensure that the appropriate signing in procedure is adhered to at all times.
- To have a high levels of guest impact and actively work towards maintaining and achieving a high levels of GSS.
- To up sell at every opportunity.
- To have an up to date knowledge of the product and facilities within the Slough/ Windsor Marriott Leisure Club.
- Take ownership of customer queries and complaints in order to resolve them quickly.
- To prepare cash for pay in on a daily basis.
- To complete receipts for all monies received and to follow club procedures for cash handling.
- To carry out regular checks for cleanliness of all areas in the leisure club.
- To carry out all Health and Safety checks.
- To operate a proper hand over system between shifts.
- To carry out any duties as may be required to ensure the hotel operations are properly maintain and to provide total guest satisfaction
- Discounted rates in all Marriott Hotels and associated brands.
- Discounted rates for friends and family.
- Life Assurance Cover.
- Company Pension Scheme.
- Tuition Aid.
- Incentive/ Bonus Schemes.
- Free Meals on Duty.
- Uniform Provided.
- Free Car Parking on Duty.
- External Benefits with Affiliated Companies.
- All Statutory Benefits.
Travel just 15 minutes beyond Heathrow International Airport and you'll find yourself at the Heathrow/Windsor Marriott Hotel. An exceptional hotel near Heathrow and Windsor, it extends a delightful blend of comfort, convenience and responsive service and an ideal location near Legoland, Chessington, Thorpe Park, Royal Windsor and Ascot Racecourse. Business travellers will enjoy easy access to London, only 18 miles away, as well as smartly designed guest rooms featuring high-speed Internet, a mini-bar and direct dial telephone. Throughout this fine Heathrow/Windsor hotel, you'll find the amenities that make any stay a pleasure. There are tempting dining options including Chats Bar and the Brassiere Restaurant. Relaxing pursuits include an indoor pool, steam room and extensive fitness facilities with state-of-the-art equipment.
Marriott International is an equal opportunities employer, committed to hiring a diverse workforce.
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