- Recruiter
- Candidate Source Ltd
- Salary
- From £14,500 to £14,500 per year
- Location
- Birmingham
- Job term
- Permanent
- Job hours
- Full time
An exciting opportunity has arisen for a number of experienced Customer Service Advisors to join a successful and well established Call Centre based in the North of Birmingham. You will ideally have previous experience working within a call or contact centre or will have worked in environments in which they have received high volumes of inbound calls.
As a Customer Service Advisor your duties will include:
• Providing a high level of customer service to all end users ensuring satisfaction while delivering good quality call handling.
• Answering incoming calls from customers within response times, resolving general problems, order enquiries and giving product advice.
• Processing of orders, with any queries and out of stock products communicated to the customer. Offering customers increased pack quantities and linked products.
• Ensuring all orders received is processed for next day delivery.
• Department are maintained. To be pro-active in ensuring queries are answered and customers are happy.
• Ensuring a high standard of call quality is maintained at all times.
• Ensuring Project Scrutiny tasks (chasing back orders, printing e-m0ails and internet orders) are completed efficiently.
An ideal Customer Service Advisor will hold the following skills and experiences:
• Experience within a Customer Service or Contact Centre Environment or have dealt with high volumes of inbound calls.
• Strong communication skills both written and verbal.
• Clear and concise telephone manner.
• Excellent organisational skills.
• Ability to work under pressure.
• Excellent team player.
• Accuracy and attention to detail.
The working hours of this role are Monday to Friday, 8.30am - 5.30pm.
In return you will receive a salary of up to £14,500 per annum. Fantastic benefits with private medical and health insurance, company pension, life assurance, on site canteen, free parking and 22 days holiday plus bank holidays.
The first stage of the application process is to apply online.
Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
As a Customer Service Advisor your duties will include:
• Providing a high level of customer service to all end users ensuring satisfaction while delivering good quality call handling.
• Answering incoming calls from customers within response times, resolving general problems, order enquiries and giving product advice.
• Processing of orders, with any queries and out of stock products communicated to the customer. Offering customers increased pack quantities and linked products.
• Ensuring all orders received is processed for next day delivery.
• Department are maintained. To be pro-active in ensuring queries are answered and customers are happy.
• Ensuring a high standard of call quality is maintained at all times.
• Ensuring Project Scrutiny tasks (chasing back orders, printing e-m0ails and internet orders) are completed efficiently.
An ideal Customer Service Advisor will hold the following skills and experiences:
• Experience within a Customer Service or Contact Centre Environment or have dealt with high volumes of inbound calls.
• Strong communication skills both written and verbal.
• Clear and concise telephone manner.
• Excellent organisational skills.
• Ability to work under pressure.
• Excellent team player.
• Accuracy and attention to detail.
The working hours of this role are Monday to Friday, 8.30am - 5.30pm.
In return you will receive a salary of up to £14,500 per annum. Fantastic benefits with private medical and health insurance, company pension, life assurance, on site canteen, free parking and 22 days holiday plus bank holidays.
The first stage of the application process is to apply online.
Candidate Source Ltd is an Advertising Agency working on behalf of an Employment Agency. By applying for this position you are giving us permission to pass your CV and covering letter to a third party in relation to this specific vacancy. A full copy of our privacy policy can be viewed on our website.
- Contact
- Michelle Davies
- Posted
- Reference
- Nov196AT
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