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| More information about this job | ||||||||
| Overview | ||||||||
| This role is responsible for supporting the overall oversight and management of their store, inclusive of all business functions. | ||||||||
| Responsibilities | ||||||||
| Business Owner/Operator ϖ Assists in achieving established store metrics as assigned by division leadership and Store Director – payroll, budgets, hiring goals, shrink goals, etc. ϖ Provides critical feedback to Store Director on trends, product specifics, needs and resolutions ϖ Ensures that all operational standards are met and executed ϖ Is knowledgeable about what is going on in the market and what trends are being seen in competitors ϖ Filters decisions and thoughts through bottom line impact ϖ Aligns actions and strategies to brand vision in all areas ϖ Builds a strong partnership with peers, key holder, associates, Store Director and Market Director ϖ Reacts to store opportunities using all available tools and resources ϖ Steps in for Store Director when necessary ϖ On a daily basis, this position will entail lifting clothing, accessories, and potentially heavy items. Leadership ϖ Assists in recruitment and hiring of a management and associate team that will best reflect and embrace our elevated service environment ϖ Participates in performance assessment process ϖ In partnership with the Store Director, helps to provide ongoing feedback on progress and performance to each associate’s goals and objectives - assigns tasks and responsibilities based on role, expertise and potential ϖ Provides information to keep the team informed, motivated and prepared to drive results ϖ Promotes an open dialogue environment to encourage thoughts, ideas and feedback from the team ϖ Addresses issues expediently and provides direct and actionable feedback ϖ Utilizes Situational Leadership skills to create an flexible, resilient and focused team that are provided direction and support to meet their needs and development levels ϖ Identifies potential in associates and keeps them challenged, motivated and moving forward. ϖ Ensures that everyone operates at maximum productivity ϖ Participates in onboarding and orientation classes for all new associates – which includes training on code of ethics, policies, procedures and practices ϖ Executes with a detailed plan to ensure the best results ϖ Prioritizes the business appropriately, ensuring that DOR focuses do not interfere with service focus ϖ Is well rounded and knowledgeable about all DORs and can execute when required to do so Customer Service Environment ϖ Creates a customer-centric culture that provides product knowledge, premiere service standards and a sales and service team that meets each customer’s needs ϖ Promotes ownership and accountability in the team ϖ Ensures the team is fully trained to provide an elevated service experience ϖ Ensures that quality is present in everything that touches the customer ϖ Is intuitive to customer needs and teaches team to connect personally by listening and learning ϖ Manages and drives the Very Personal Stylist program within the store to address customer relationships ϖ Acts with integrity when issues occur and provides a quick and effective resolution ϖ Collaborates with peers and associates to uncover new and innovative ideas DOR – Division of Responsibility Members of management beneath the Store Director will each have a focus on one of the following areas of the business: Human Resources, Merchandising, Customer Service and Store Operations. Each manager must ensure a facile knowledge of all of the DORs, regardless of their personal focus, to allow for an efficient and effective running of the store. | ||||||||
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Wednesday, 13 November 2013
Job: Associate Store Manager - J.Crew - UK
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