Job: Enquiry Officer

Enquiry Officer

Hertfordshire, England

Salary:£ 25000 - 25000 per annum (GBP)
Date posted:19/11/2013
Job Type:Temporary
Company:Setsquare Recruitment

Our client is currently looking to recruit an Enquiry Officer to support the effective management and resolution of departmental enquiries within a highways maintenance environment.
Specific requirements of the role include;

Liaise with Councillors and Council Officers and ensure that their enquiries are dealt with quickly and unambiguously;

Work closely with Priority Response Officers and operational resources to obtain information regarding fault analysis and repair works;

Use a fault reporting system and other systems / software to obtain data required in order to compile enquiry responses;

Compile clear written responses to enquirers regarding the issues they raise either directly to you or via the fault reporting system;

Monitor correspondence on faults and identify trends which might require further investigation;

Support operational colleagues in fault trend analysis and the identification of suitable mitigation actions for agreed problems;

Qualifications
Typically HNC/D or degree qualified in either an engineering or communications / PR discipline.

Knowledge

• An understanding of the street lighting and electrical supply industries would be an advantage;
• Good commercial awareness.

Skills

• Excellent written and verbal communication skills;
• Good working knowledge of Confirm software;
• Good MS Office and other software skills;
• Ability to explain complex technical issues in plain English;
• Excellent organisation and time management skills;
• Ability to work equally affectively alone or as part of a team.

More Info and Application