- FOR INTERNAL APPLICATIONS ONLY
Salary
£15,288 - £17,205 per annum pro rata
Additional Payments
N/A
Work Location
Basingstoke Discovery Centre
Hours per week
15
Wednesday: 4.30pm – 6.30pm
Friday: 9.30am – 3.30pm
Saturday: 8.30am – 4.30pm
Wednesday: 4.30pm – 6.30pm
Friday: 9.30am – 3.30pm
Saturday: 8.30am – 4.30pm
Type of contract
Temporary Contract
Duration of Contract (if applicable)
31 March 2015
Main Vacancy Text
THIS POST IS OPEN TO HAMPSHIRE COUNTY COUNCIL EMPLOYEEES ONLY
As part of this busy team you'll provide an excellent and effective customer service to our many visitors, encouraging the use of our facilities to provide an enhanced customer experience.
You'll have a good general education, experience of the provision of good customer service along with excellent interpersonal skills. With the ability to handle cash effectively and to work on your own initiative, you’ll have good ICT skills (ideally through qualification) and be able to undertake the physical elements of the role.
Duties include assisting with the management of stock, promoting our services - from reading to ICT - planning, delivering and evaluating activities - and a wide range of associated administration duties.
As part of this busy team you'll provide an excellent and effective customer service to our many visitors, encouraging the use of our facilities to provide an enhanced customer experience.
You'll have a good general education, experience of the provision of good customer service along with excellent interpersonal skills. With the ability to handle cash effectively and to work on your own initiative, you’ll have good ICT skills (ideally through qualification) and be able to undertake the physical elements of the role.
Duties include assisting with the management of stock, promoting our services - from reading to ICT - planning, delivering and evaluating activities - and a wide range of associated administration duties.
Job purpose
To represent Hampshire County Council and welcome customers, enabling them to fully access the services provided and ensure that their requirements for reading, information, learning and enjoyment are met.
Essential qualifications
• Good general education (GCSEs A-C or equivalent) including English and Mathematics
Desirable Qualifications
• ECDL or equivalent level
Essential knowledge, skills & experience
• Experience of working with general public
• Good Interpersonal skills
• Ability to communicate clearly in writing and orally
• Ability to work under pressure
• Ability to work alone and unsupervised
• ICT skills allowing use of Library Management Systems, SAP ESS etc.
• Ability to cope with physical element of the job
• Ability to handle cash according to procedures
• Use of all equipment (e.g. library management system, telephone system, public IT)
• Good Interpersonal skills
• Ability to communicate clearly in writing and orally
• Ability to work under pressure
• Ability to work alone and unsupervised
• ICT skills allowing use of Library Management Systems, SAP ESS etc.
• Ability to cope with physical element of the job
• Ability to handle cash according to procedures
• Use of all equipment (e.g. library management system, telephone system, public IT)
Desirable knowledge, skills & experience
• Ability to use SAP for ESS
Additional information on the application process
N/A
Contact name for an informal discussion
Victoria Niccolls (Assistant DC Manager) or Sarah Gray (DC Manager) on 01256 363793
Interview date(s)
18 December 2013
Closing Date
5 Dec 2013
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